Terms and Conditions
Definitions
Customer means you and any other person who purchases Products using your Account.
GST means Goods and Services Tax.
Intellectual Property means all intellectual property rights of any nature, including, without limitation, patents, designs, trademarks, copyright, whether registered or unregistered, and any rights to apply for registration of those rights.
Account means the Customer’s registered account on euroliquor.co.nz, including the Customer’s login details and password.
Products means all products offered for sale on euroliquor.co.nz.
Store Policies means the current policies and rules of Euroliquor published on the website.
Euroliquor means EUROLIQUOR ONLINE LIMITED, the seller of Products offered for sale on www.euroliquor.co.nz.
Sale of Products
All Products sold by Euroliquor are sold subject to these Terms and Conditions.
Euroliquor reserves the right to refuse registration of an Account, or to suspend or terminate an Account, where there are reasonable grounds to do so.
The Customer is responsible for all orders placed using their Account.
The Customer must keep their login details and password safe and confidential and must not provide them to third parties.
To the extent permitted by law, the Customer is responsible for any claims, losses or costs arising from orders placed by a person using the Customer’s Account with the Customer’s authority, or as a result of the Customer failing to keep their login details secure.
Euroliquor will use reasonable efforts to prevent unauthorised access to its website and Customer Accounts. However, Euroliquor will not be responsible for loss or damage caused by unauthorised access where that access was not caused by Euroliquor.
Price
There is no charge to register an Account with Euroliquor.
All prices are displayed in New Zealand dollars.
Prices include GST and any other applicable taxes unless otherwise stated.
Euroliquor may change Product prices at any time without prior notice. The price applicable to an order will be the price displayed at the time the order is placed.
Product Range and Availability
Euroliquor will make reasonable efforts to fulfil all orders. However, fulfilment is subject to Product availability.
If a Product becomes unavailable after an order has been placed, Euroliquor will contact the Customer and offer a suitable replacement or a refund for the unavailable Product.
Euroliquor reserves the right to determine the special offers available online. Specials are subject to availability while stocks last.
Euroliquor reserves the right to limit the range of Products available for delivery to certain areas.
Euroliquor reserves the right to limit quantities of particular Products.
Dispatch of bulk orders may be delayed depending on stock availability.
Gift Voucher Terms and Conditions
Gift Vouchers are valid for purchases from the Euroliquor online store.
Please treat your Gift Voucher like cash. Lost or stolen vouchers cannot be replaced.
Gift Vouchers cannot be exchanged for cash or any other form of payment.
The balance of a Gift Voucher can be checked on request or at the time of purchase.
No cash change will be given for purchases made using a Gift Voucher.
Gift Vouchers can be purchased online.
Any unused balance will not be converted into cash or store credit. We recommend using the full value of the voucher.
Gift Vouchers are valid for three years from the date of purchase.
The expiry date will be clearly shown on the Gift Voucher in accordance with New Zealand law.
Payment
The Customer must pay for each order using one of the payment methods available on the website at the time the order is placed.
Euroliquor reserves the right to suspend or disable a Customer’s Account where there are reasonable grounds to do so, including suspected fraud or unpaid orders.
The Customer is responsible for reasonable costs associated with the recovery of overdue payments where permitted by law.
Delivery
Delivery Charges
The delivery charge calculated at checkout is based on one parcel weighing up to 25 kg and measuring up to 0.040 cubic metre.
The final weight and volume of an order can only be determined once the order has been fully picked and packed.
If the parcel exceeds 25 kg or 0.040 cubic metre, or if the order requires more than one box, any additional delivery charge will be calculated after the order has been packed and invoiced separately.
Different or additional delivery charges may apply to Waiheke Island, rural addresses and some residential addresses.
We cannot dispatch orders to PO Boxes.
Delivery Address
The Customer is responsible for providing a complete and accurate delivery address when placing an order.
If the delivery address needs to be changed after an order has been placed, the Customer must contact Euroliquor as soon as possible.
Once an order has been handed over to the courier, changing the delivery address may no longer be possible or may incur an additional charge.
Dispatch and Delivery Times
Orders are normally dispatched on the next available business day. Dispatch times may vary depending on courier collection times and order volume.
Orders are not dispatched on Saturdays, Sundays or public holidays. Weekend deliveries are also not available.
All dispatch and delivery timeframes are estimates only and may vary depending on the delivery address, courier service and other circumstances outside Euroliquor’s reasonable control.
We use NZ Couriers and Post Haste for our deliveries.
Tracking details are available with your order once it has been dispatched.
We do not use refrigerated couriers.
Euroliquor is not responsible for delays caused by courier services, weather conditions, transport disruptions or other circumstances outside Euroliquor’s reasonable control.
Full information about current freight charges and estimated delivery times is available on our Shipping & Returns page.
Property and Risk
Property in and risk relating to the Products pass to the Customer upon delivery to the delivery address provided by the Customer, to the extent permitted by New Zealand law.
The Customer is responsible for ensuring that the delivery address provided is correct, safe and accessible.
Returns and Cancellations
Please check your order carefully before placing it.
If you wish to cancel an order, please contact us through the Contact Us page or by email as soon as possible.
We will make reasonable efforts to cancel or amend an order if it has not yet been packed or handed over to the courier. However, cancellation or amendment cannot be guaranteed once processing has begun.
We do not accept returns simply because the Customer has changed their mind, including where the Customer has ordered the wrong Product by mistake.
This policy does not limit the Customer’s rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.
If a Product is damaged, faulty, does not match the order, or has been sent by Euroliquor in error, please contact us as soon as possible.
Returns must be authorised by Euroliquor before Products are sent back.
To help us process an authorised return as quickly as possible, please provide:
a copy of your delivery note or your order number; and
the reason for the return.
Products being returned must be packed securely to prevent damage during transit.
Where appropriate, we recommend using a tracked delivery service when returning Products.
If a return is required because a Product is faulty or because of an error made by Euroliquor, Euroliquor will cover reasonable return delivery costs in accordance with applicable law.
Refunds will be made to the original payment method where possible.
Warranties and Customer Rights
The Customer’s rights are governed by applicable New Zealand law, including the Consumer Guarantees Act 1993.
Nothing in these Terms and Conditions excludes, restricts or modifies any guarantee, right or remedy that cannot legally be excluded, restricted or modified.
Except where required by law:
Euroliquor does not provide any additional warranty regarding a Product’s fitness or suitability for a particular purpose unless expressly stated.
Product descriptions, information or advice provided by Euroliquor are intended to assist the Customer but do not replace the Customer’s responsibility to determine whether a Product is suitable for their intended purpose.
The Customer must not use Products for purposes for which they are unsuitable and must take reasonable care when handling, storing and using Products.
No employee, agent or representative of Euroliquor is authorised to provide any warranty or representation beyond those expressly provided by Euroliquor or required by law.
Liability
To the extent permitted by New Zealand law:
Where the Consumer Guarantees Act 1993 does not apply, Euroliquor’s liability for loss or damage arising directly from a Product or a breach of Euroliquor’s obligations in relation to that Product will not exceed the amount paid by the Customer for the relevant Product.
Euroliquor will not be liable for consequential, indirect or special loss arising from circumstances outside Euroliquor’s reasonable control.
Euroliquor will not be responsible for loss or damage caused by the acts or omissions of the Customer, persons acting on the Customer’s behalf or other third parties.
Nothing in these Terms and Conditions limits Euroliquor’s liability or the Customer’s rights where such a limitation is prohibited by law, including under the Consumer Guarantees Act 1993.
Force Majeure
Euroliquor will not be responsible for any delay or failure to perform its obligations where this is caused by circumstances outside Euroliquor’s reasonable control.
Such circumstances may include, without limitation:
fire, accident or natural disaster;
acts, laws, orders, regulations or requirements of government authorities;
strikes or labour disputes;
shortages of labour or skilled staff;
shortages or unavailability of Products or raw materials;
transport or courier delays;
electricity, internet or communication failures; or
other similar circumstances outside Euroliquor’s reasonable control.
Where such circumstances occur, Euroliquor’s affected obligations may be suspended for the period during which performance is prevented or delayed.
Privacy and Personal Information
Euroliquor collects, stores, uses and discloses personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.
The Customer authorises Euroliquor to collect, retain and use personal information where reasonably necessary for purposes including:
registering and managing the Customer’s Account;
processing orders, transactions and payments;
arranging delivery of orders;
communicating with the Customer about orders, enquiries and Account matters;
assessing creditworthiness where applicable;
preventing fraud and maintaining website and payment security;
recovering unpaid amounts and enforcing any legal rights Euroliquor may have where applicable;
meeting Euroliquor’s legal and regulatory obligations; and
other purposes notified to the Customer at the time the information is collected.
Where reasonably necessary and permitted by law, Euroliquor may collect personal information from the Customer or from relevant third parties, including payment providers, delivery providers, credit reference agencies where applicable, financial institutions where relevant, fraud-prevention services, suppliers and other service providers involved in processing the Customer’s Account or order.
Euroliquor will retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required by law.
The Customer has the right to request access to personal information held by Euroliquor and to request correction of that information in accordance with the Privacy Act 2020.
If Euroliquor does not make a requested correction, the Customer may have the right to request that a statement of correction be attached to the information in accordance with the Privacy Act 2020.
Consumer Guarantees Act
The Customer’s rights are subject to the Consumer Guarantees Act 1993 where that Act applies to the relevant purchase.
Where Products are supplied and acquired in trade and both parties are acting in trade, the parties may only contract out of the Consumer Guarantees Act where the requirements of New Zealand law for doing so are met.
These Terms and Conditions do not exclude the Consumer Guarantees Act where such an exclusion is not permitted by law.
Variation of Terms and Conditions
Euroliquor may amend these Terms and Conditions from time to time.
The current version of the Terms and Conditions will be published on www.euroliquor.co.nz and will apply to orders placed after the relevant changes take effect.
Social Responsibility Policy
We welcome you to www.euroliquor.co.nz.
We take our responsibilities seriously and invite you to read and support our Social Responsibility Policy below.
Alcohol will NOT be sold to minors.
Our website requires the Customer to tick an on-screen box declaring that they are 18 years of age or older when they first enter our website and again immediately before the sale of any alcohol is completed.
All deliveries containing alcohol will be labelled with a Euroliquor courier/delivery warning label – ID required.
Alcohol will NOT be delivered to minors.
Parcels are dispatched using NZ Couriers and Post Haste.
Courier staff delivering goods containing alcohol may ask for proof of age if the recipient appears to be under 25 years of age.
Accepted forms of current ID include:
New Zealand photo driver licence
Current passport
Kiwi Access Card / HNZ 18+ Card
An eligible digital identity credential approved under New Zealand law
Courier staff delivering alcohol will NOT deliver to anyone who is intoxicated.
As a company providing a website that hosts information about and sells alcohol, our team is trained in the Sale and Supply of Alcohol Act (SSAA) 2012.
Our team is aware of its responsibilities under the SSAA 2012.
Alcohol will not be promoted in an irresponsible manner.
Alcohol will only be delivered between the hours of 6:00 am and 11:00 pm.
Please feel comfortable speaking with us in confidence if you are concerned about your drinking. Alternatively, please contact the Alcohol Drug Helpline on 0800 787 797 or free text 8681.
We care about our community, so we take our social responsibility extremely seriously, with public safety being paramount in our objectives. We appreciate your help in continuing to make this a safe and respectful environment for everyone to enjoy, and we look forward to welcoming you back to www.euroliquor.co.nz soon.